Effective Date: 5/28/2024

Welcome to BetterReputation LLC (“we”, “our”, “us”). We are committed to protecting and respecting your privacy. Our privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website, betterreputation.com. This also covers any other form of media, social media channel, mobile website, or mobile application related or connected thereto (collectively, the “site” or “website”).

Our privacy policy is subject to our terms of service, which are hereby incorporated.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting or using our site, using our services, or communicating with us, you agree to the terms of this privacy policy.

When you use our site, engage in our services, or communicate with us, we may collect and process the following personal data:

• Contact Information: Name, email address, phone number, and postal address.
• Account Information: Username, password, and other information used to access our services.
• Payment Information: Credit card details, billing address, and transaction history.
• Communications: Records of your correspondence with us, including emails, chat logs, and phone call records.
• Client Information: Information about your clients or third parties that you provide to us as part of our reputation management services.
• Service Usage Data: Information about the services you use and how you use them, including project details and progress.
• Account Information: Username, password, and other information used to access our services.
• Payment Information: Credit card details, billing address, and transaction history.
• Communications: Records of your correspondence with us, including emails, chat logs, and phone call records.
• Client Information: Information about your clients or third parties that you provide to us as part of our reputation management services.
• Service Usage Data: Information about the services you use and how you use them, including project details and progress.

We may collect technical, usage, and cookie data including your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about how you use our site products, and services; and cookies, web beacons, and similar tracking technologies to track activity on our site.

See our full cookie policy for more information.

We may receive certain information regarding visitors from the prior website you visited—if you navigate to our website from another website, we may receive information from the referrer. For example, if you navigate to the our website from a search engine, we may receive information contained in the referring URL for the applicable search query, such as the terms you were searching for before visiting our website.

We use the information we collect in a range of different ways, including to:

• Deliver the services you request, process transactions, and improve our offerings.
• Manage your registration as a user of the Site. The personal data you provide can give you access to different functionalities of the Site that are available to you as a registered user.
• Send you updates, newsletters, marketing materials, and other information.
• Understand your preferences and customize our services accordingly.
• Protect against fraud, unauthorized transactions, and other liabilities.
• Address your inquiries and resolve any issues you have with our services.
• Monitor and analyze usage and trends to improve your experience with the Site.
• Comply with applicable laws, regulations, and legal processes.
• Otherwise for our legitimate business interests.

If Information is aggregated or de-identified so it is no longer associated with an identifiable person, we may use it for any business purpose. To the extent Information is associated with an  identifiable person and is protected as personal data under applicable data protection law, it is referred to in this Privacy Policy as “personal data”.

We do not sell, trade, or otherwise transfer your personal data to outside parties except as needed to perform the agreed upon services, fulfill legal requirements, or sell our business.

We may share your information with third-party vendors or independent contractors and freelancers who perform services on our behalf. This covers activities such as payment processing, data analysis, email delivery, hosting services, customer service, and anything else required to fulfill of our reputation management services.

Information about your clients or third parties that you provide to us as part of our reputation management services may also be shared as necessary to perform our services.

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity. We may also disclose your information if required to do so by law or in response to valid requests by public authorities.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Depending on your location, you may have the right to access, correct, delete, object, restrict, and transfer your personal data (under GDPR).

California Information Rights. Under California Civil Code Section 1798.83 (the “Shine the Light” law), California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request and obtain from us once per calendar year certain disclosures about the personal information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of personal information, and the names and addresses of those businesses with which we shared personal information, for the immediately prior calendar year (e.g. requests made in 2019 will receive information regarding 2019 sharing activities). To make such a request, please send an email to contact@betterreputation.com with a subject line of “Request for California Privacy Information.” Please be aware that not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing will be included in our response.

To exercise any of these rights, please contact us at contact@betterreputation.com.

We aren’t able to deliver services or full site operations without collecting personal and usage data. The only way to revoke permission is by submitting a request to delete your data and discontinuing use of our site and services.

We implement appropriate measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no website is entirely secure. You acknowledge this when providing us with your information.

We will store your personal and use data as long as we need to for the reasons spelled out in the “How We Use Your Information” and “How We Share Your Information” sections above.

We may also retain data for legal purposes or to settle disputes.

We do not knowingly or intentionally collect personal data from children under 16. If we learn that we have personal data of a child under age 16, we will remove it. If you believe we have personal data about a child under 16, please notify us at contact@betterreputation.com.

Our website is directed to visitors from the United States. If you are visiting our website or using our services from a country other than the United States, our engagement will necessarily result in the transfer of information across international boundaries. By visiting our website, you consent to the processing and transfer of your data as set out in this privacy policy. You also consent to the collection, storage, processing, and transfer of your information in and to the United States, or other countries and territories, pursuant to the laws of the United States.

Your information, including personal data, may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

We may update our privacy policy from time to time. We will notify you of any changes by posting updates on this page. You are advised to review this privacy policy periodically for any changes.

If you have any questions, please contact us at contact@betterreputation.com.